Q. Users on the LAN are unable to reach the Internet after installing GajShield. The Internet connection was working fine before GajShield was installed. What is wrong?

A. Make sure to restart the Internet router after installing GajShield. There is a possibility that the arp address in the router has not been refreshed and is still pointing to the old system. Also, try to ping the router from the GajShield UPTM using the ADMIN->Utility->Debug Network.